Jung, Hyo Sun; Jung, Yoon Sik; Yoon, Hye Hyun
International journal of hospitality management
2021Jan ; 92 ( 37 ) :102703.
PMID : 33041428
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Jung, Hyo Sun - Center for Converging Humanities, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul, 02447, Republic of Korea.
Jung, Yoon Sik - Department of Culinary Science and Foodservice Management, Graduate School of Kyung
Yoon, Hye Hyun - College of Hotel & Tourism Management, Kyung Hee University, 26, Kyungheedae-ro,
ABSTRACT
COVID-19 has caused an unprecedented crisis in all industries around the world. This study sought to verify that job insecurity, as perceived by deluxe hotel employees, significantly affects their job engagement and turnover intent and to determine the moderating effect of generational characteristics. The finding showed that perceptions of job insecurity had negative effects on the engagement of deluxe hotel employees. Also, employees' job engagement can decrease turnover intent. The engagement of employees fully mediated the relationship between perceptions of job insecurity and turnover intent, and job insecurity caused by COVID-19 had a greater influence on Generation Y than Generation X in reducing job engagement, indicating that the negative impact of job insecurity is higher in Generation Y. CI - ??2020 Elsevier Ltd. All rights reserved.
keyword
COVID-19; Deluxe hotel employee; Generational characteristics; Job engagement; Job insecurity; Turnover intent
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